1. Information we collect when you contact Catches
When you submit an enquiry through our contact page, request a quote, place an order, or ask for advice, we may collect personal information such as your name, contact details, delivery address, fishing preferences, and the details needed to help with your request. We may also collect transaction records, service notes, and communication history so that we can assist you properly.
Where relevant, we may process information relating to your preferred branch or area, including Durban, Springfield Park, Umhlanga, Ballito, Pietermaritzburg, Johannesburg, Cape Town, Gqeberha, and East London orders. This helps us route requests, manage stock, and respond faster.
- Identity and contact information
- Order, payment, and delivery details
- Service and repair records
- Enquiry history and product preferences
2. Why we use your personal information
We use personal information to provide fishing tackle sales, bait support, and after-sales services such as reel servicing, line spooling, rod guide replacement, drag tuning, trace making, and starter setup. We also use it to answer product questions, confirm stock, arrange orders, and keep you informed about the progress of a service job or request.
We may process your information to comply with legal duties, prevent fraud, keep proper business records, and manage customer support. The lawful basis for processing will depend on the nature of the interaction, but in most cases it is needed to fulfil a request or perform a contract.
3. How we store and protect your information
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, alteration, or disclosure. Access is restricted to staff who need the information to carry out their duties, including store operations, stock control, technical repairs, and customer support.
Because fishing requests often involve transport, coastal humidity, and time-sensitive stock movement, we keep records accurate and up to date so that orders, repairs, and deliveries are handled correctly. No system is completely risk free, but we work to keep information secure and to limit exposure where possible.
- Restricted access to customer records
- Secure handling of order and service notes
- Reasonable safeguards for electronic and paper records
- Regular review of customer information for accuracy
4. When information may be shared
We only share personal information where it is necessary for our operations, where you have given consent, or where the law requires it. This may include service providers who help us process orders, arrange deliveries, maintain records, or support payment and communication systems. Those parties are expected to handle information responsibly and only for the purpose agreed.
We do not sell personal information. Where a delivery, repair, or order requires third-party involvement, we share only the details needed to complete the task. A missing contact detail or incorrect address can delay service, so we may ask for clarification before proceeding.
5. Your rights under POPIA
You have rights in relation to your personal information. You may ask us to confirm whether we hold information about you, request access to it, ask for correction of inaccurate details, or object to processing in certain circumstances. You may also request that we delete information where we are not required to keep it for legal or business reasons.
To exercise your rights, please submit a request through the contact form on our contact page. We may need to verify your identity before actioning the request. Some records must be retained for tax, audit, warranty, or business administration purposes, and we will tell you where that applies.
- Access to your personal information
- Correction of inaccurate information
- Deletion where legally permitted
- Objection to certain processing activities
6. Cookies, records, and policy updates
Like many online services, our website may use cookies or similar tools to help with basic functionality, traffic analysis, and user experience. These tools may collect limited technical data such as browser type, device type, and site activity. This information is generally used in aggregate form and does not identify you directly.
We may update this privacy policy from time to time to reflect changes in our services, legal requirements, or operational practices. The updated version will apply from the date it is published. If you continue to use our services after an update, that will indicate your acceptance of the revised policy.
This policy is prepared for Catches and operated by Astros Marketing (Pty) Ltd on behalf of the business.